Word On Baby products are custom made to order. This means we dedicate time for each indiviual customer to create their unique design requests and print into our products. Our products are not mass produced but are printed one at a time. For these reasons, please allow 3 - 5 days for your product/s to be produced before they are shipped (not including public holidays). This is likely to be extended if you request a design proof prior to production.
If you need your order by a particular date, please email email@example.com before you place an order so we can see if your delivery request can be met. We always try our best to prioritise orders that are needed urgently.
Regular Post (no tracking)
The Word On Baby online store is pleased to offer our valued customers a flat cost of $3.30 DELIVERY, regardless of how many items have been purchased! Regular Post delivery will take 3 - 5 working days (additional to our production time).
This option does not include tracking, which means we, and Australia Post, are unable to provide advice regarding the delivery status of your order. This method does not include a signature on delivery, which means it will be left at the address you have provided.
PLEASE NOTE: if this option is selected we are unable to reimburse for any items that go missing in transit or upon delivery. Although, in the rare chance this happens, we will try our best to help recover your parcel by reporting it to Australia Post.
Regular Post (tracking)
For $8.25 we are able to offer tracking on the delivery of your order, which will arrive in 3 - 5 working days (additional to our production time). Australia Post will send tracking advice via email to your nomiated email address. This will enable you to check the status of your delivery using a tracking number. This method does not include a signature on delivery, which means it will be left at the address you have provided.
Express Post (tracking, no signature)
If you want your products in a rush, you have the option of requesting express delivery for $11.55, which will take 1 - 2 days to reach you (additional to our production time). Australia Post will send tracking advice via email to your nomiated email address. This will enable you to check the status of your delivery using a tracking number. This method does not include a signature on delivery, which means it will be left at the address you have provided.
Express Platinum Delivery (tracking, with signature on delivery)
If you do not want your parcel left unattended, please select our Express Platinum Delivery option upon checkout for $14.85. Express Platinum delivery will take 1 - 2 days once shipped and requires a signature when it arrives. Australia Post will send tracking advice via email to your nomiated email address. This will enable you to check the status of your delivery using a tracking number.
How We Deliver
Both Regular Post methods and our standard Express Post method will not require a signature on delivery. This means the courier will generally leave your order at the letterbox or front door. Once the parcel has been delivered to your address, wordonbaby.com.au takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing our Express Platinum delivery method where a signature is required on delivery.
Our Express Platinum delivery requires a signature on delivery, so if you will not be home during standard delivery hours (9am – 5pm) we recommend shipping to your work address. If you are not home to sign for your delivery the driver will leave a card to arrange a pickup from your local post office at your convenience. If not collected for a length of time Australia Post will return to sender. Wordonbaby.com.au takes no responsibility for this process and any returned orders may incur a $10 fee to be shipped again.
No matter where you're located around the world, we will ship your purchase directly to your door. You can estimate your shipping costs at any stage before checking out. Simply add an item to your cart
and click on the Estimate Shipping & Tax
link. Most international locations cost $10.00
All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees which may be imposed. Word On Baby does not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances.
If delivery is attempted while no one is at the delivery address, your item will be left at a post office specified on a card left in your letterbox. If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out. On the day that your order is shipped we will send you an email confirming its dispatch which will include a tracking code so that you can follow your order through to delivery.
Shipping to New Zealand is $10 and may take arrive within 3 - 7 working days (additional to production time). We ship to all citites and suburbs in New Zealand. Please note restrictions may apply to Campbell Island, Chatham Island, Kermadec Islands and Ross Dependency. We suggest splitting larger orders over NZD$344 into separate smaller orders to avoid being charged these import taxes. For further information, please go to contact your local customs office or email us at firstname.lastname@example.org.
USA, CANADA, UK, EUROPE & ASIA
Shipping to USA, Canada, UK, Asia and most parts of Europe is a flat rate of $10 and may take 7 - 16 working days (additional to production time) to arrive. Countries within this shipping zone include American Samoa, Brunei, Canada, China Christmas Island, Cook Islands, Denmark, Fiji, France, Finland, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Korea (North), Korea Republic Of, Luxembourg, Malaysia, Marshall Islands, Nauru, New Caledonia, Niue, Norfolk Island, Philippines, Samoa, Singapore, Solomon Islands, Sweden, Switzerland, Tahiti, Taiwan, Thailand, Tonga, Tuvalu, United Kingdom, United States of America, Vanuatu.
REST OF THE WORLD
Shipping to other countries (not specified above) is a flat rate of $27 and may take 7 - 21 working days to arrive.
Countries within this shippng zone include Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia And Herzegovina, Botswana, Brazil, British Virgin Islands, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Congo, Congo Dem Rep Of Africa, Costa Rica, Croatia, Cuba, Curacao, Czech Republic, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, French Guyana, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea Republic, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, Iran, Iraq, Israel, Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lao Peoples Dem. Rep, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Macedonia, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nevis, Nicaragua, Niger, Oman, Pakistan, Palau, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Reunion Island, Romania, Russian Federation, Rwanda, Saint Lucia, Saint Vincent, Saipan, Saudi Arabia, Senegal, Serbia & Montenegro, Sierra Leone, Slovakia, Slovenia, Sri Lanka, St Barthelemy, St Kitts-Nevis, St.Eustatius, St.Maarten, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Togo, Trinidad & Tobago, Turkey, Turkmenistan, Turks & Caicos Islands, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Yemen, Zambia, Zimbabwe.